Shipping policy:

USA Shipping:

  • Items will be Shipped by USPS within 1-2 business days of receiving payment.
    USPS Tracking Number will be available upon shipment under “View order Details.” in your e-bay home.
  • If you buy multiple small items (up to 10 inch rail)I will combine shipping. Shipping cost is combine weight of all items plus $2.50 per item for packaging material.
  • If you are planning of take advantage of combine shipping please do not pay for individual items after auction end. Wait until you are done shopping. I ship items the day I received payment or next business day. If you pay for item and you want combine shipping please let me know ASAP or combine shipping will not be possible.
  • For items $250 (total for combine transaction) or more signature delivery will be required.

International Shipping

  • Attention international customers. eBay has implemented a Global Shipping Program that makes it easier for buyers in other countries to purchase items from U.S. sellers. Buyers can see the shipping and import charges before purchasing, and can also track their item globally. Find out more about buying an item through the Global Shipping Program. If you are from one of the eligible countries listed here (http://pages.ebay.com/help/buy/shipping-globally.html#countries) (shown in the the eligible countries tab) then you will automatically use the Global Shipping Program. If you are purchasing a single item, this will not affect the price of shipping the product purchased. If you have chosen to purchase multiple items, the Global Shipping Program will charge you full import price for shipping each item. In this scenario it would be beneficial for our customers to opt-out of the Global Shipping Program and use our Combined Shipping option. The Combined Shipping option will charge the initial shipping fee for the first item and as little as $3.00 for each additional item. Some heavier items like the dual stage micro rails will require more than $3.00 each. eBay does not calculate this correctly.
  • In order to use our Combine Shipping option you must request total from seller. eBay users must go to My eBay, at the top of their eBay window, then open your purchase history. There will be a "More Actions" drop down next to the item where you will be able to select "Request total from seller."
  • Package will be shipped using United States Postal Service (USPS) Priority Mail ® International or Priority mail Express international.
  • Delivery time varies from 1 to 5 weeks for Express mail and 2-10 weeks for Priority Mail depending upon the customs office and postal service in the country of import.
  • All packages ship with tracking and insurance.
  • Some items due to size weight and price (over $250.00 ) can be shipped using Express Mail only (macro rails, monopod head etc). If you are not sure about cost please contact me.
  • Shipping to Vietnam, will required Express mail regardless of what e-bay information will show. If you are not sure please contact me for verification before bidding.
  • I do ship within 24 hours after payment has been received. .

Import/TAX FEE:

The item may be subjected to customs import tax/fee when it enters your country. By buying internationally, you are considered an importer. Therefore it is your responsibility in case there is some import tax/fee to pay. Please do not ask me for changing price for customs. I will not do this. All request in that matter will be ignored.

Questions

If you have question about my product please read FAQ. If this does not answer your question please drop me a line. I will answer your question ASAP. Please send all e-mail to: info@hejnarphotostore.com

Return Policy

If you are not completely satisfied with item, for any reason, simply return it within 30 days from purchase date for a refund or exchange, whichever you prefer. Products 30 days or older will not be accepted for return or exchange.

About ME:

I design and build limited numbers of products using my own equipment. All parts are design and manufacture in USA.
I have no distributors, nor large chains of retail stores. No sales teams, rallies, parties, nor "employee of the month” contest. No corporate meetings, no stocks, no options, no employees, no headaches.
I have no advertising costs, and my sales come from a word of mouth by people who are happy with my product and they tell their friends.
Basically you are dealing directly with me and don’t pay for markups. I am a fellow photographer with experience and knowledge on what works and what is really ridiculous in photo industry. I can be reached by e-mail most of the time, preferably during the week, allowing longer time to respond on the weekends, as my profession keeps me busy on most Saturdays and Sundays.

Custom Work:

If you need a plate not listed in my auctions I can always make it. All I need is some input from you. It takes time to design and machine part. Anodizing process required another week or two. Please expect 45-60 days for such project.